It is an early morning at ABC company, and two male account managers arrive for the weekly staff meeting. The first man enters with a cup of coffee for each. He takes a sip of his coffee and then makes a snide comment to the other man about him being slightly late. The second man defends himself by calling the other man a jerk, claiming he is held hostage by routine and has no life. The barbs fling between the two and end with each yelling at the other.
A female senior manager walks into the room. The men, oblivious to the manager, increase their insults toward each other. Every new barb is shouted at a higher volume. The elevated level is matched only by their decrease in common sense. They hurl offensive remarks at each other. The air is filled with lack of respect and incivility.
Civility: Achieving Excellence in Teams
Civility in the workplace drives excellence in teams. Civility enables rapport and builds a team’s cohesiveness, which achieves excellent results. Implementation of civility is as simple as embedding a culture of inclusive excellence.
NewPoint’s holistic, multifaceted, systemic approach to civility develops excellence within organizations, addressing organizational culture that may impede civility.
First, leaders review policies, procedures, and processes through the lens of civility to uncover and eliminate systemic issues that run counter to a civil and inclusive workplace.
Our strategies and tactics address existing and potential issues in the workplace—actionable tactics that can achieve goals that include measurement tools to evaluate and advance success.
Back in the meeting room, the two men are glaring at each other. The manager asks if she can join them. Sensing the tension in the room, she asks if they saw the football game last night. The first man says, “I’m not interested football, but I heard the Hail Mary pass saved the game.” The second man laughs, slaps his knee, and says, “It surely did!” The manager successfully diffused the hostility and created a pathway to a culture of respect.
Our clients learn to recognize emerging issues and impediments to civility. Each result ensures that agencies have a respectful workplace. NewPoint leaves implementable results that can be maintained after our work is done.
NewPoint strives to educate people and foster a culture of respect in the workplace. Questions? Contact Us Today.